Question 1

Do you have a specific product in stock?

Accepted Answer

This is our most common question. The fastest way to check is our website — if a product shows as in stock there, we have it, and the product page also tells you which branch it's available at (Kigali Heights or CHIC). If you're still unsure, message us on WhatsApp and we'll confirm and send a photo of the exact item.

Question 2

How much does it cost? Why do prices differ?

Accepted Answer

Fragrances are priced per size and per variant, so the price depends on which you choose. For example, the same perfume may be 50ml at one price and 100ml at another, and an Eau de Parfum (EDP) differs from an EDP Intense.

Question 3

What sizes and variants do you carry?

Accepted Answer

It varies by product. Many fragrances come in 50ml, 60ml, 90ml or 100ml, and in different concentrations (EDT, EDP, EDP Intense). The sizes and variants currently available are shown on each product's page — check there for what's available, or message us and we'll confirm.

Question 4

What if the item I want isn't available?

Accepted Answer

If an item isn't listed as in stock, we likely don't have it at the moment. Where we can, we'll suggest a close alternative we do carry. You can also use the "Notify me when it's back in stock" option on the product page, and we'll let you know the moment it returns.

Question 5

How do I order and pay?

Accepted Answer

Online checkout is launching soon. For now, ordering takes a minute: 1) Browse the website and add the items you want to your cart. 2) At the cart, choose to send us your list by WhatsApp or email. 3) We confirm availability and the total, then you pay by mobile money to the number we share, and send us the payment confirmation SMS. 4) We arrange delivery or in-store pickup.

Question 6

Can I get a receipt with my business TIN?

Accepted Answer

Yes. If you need the purchase on a receipt for your business, just give us the name and TIN to put on it when you order.

Question 7

Do you deliver?

Accepted Answer

Yes, we deliver within Kigali by motorbike courier. Once your order is paid, the rider heads out and calls you on arrival. You can also collect your order in-store at either branch.

Question 8

I'm abroad — can I order for someone in Kigali?

Accepted Answer

Yes. We regularly help customers messaging from outside Rwanda (UK, US, India and elsewhere) who are buying for family or friends in Kigali. Message us the order and recipient details and we'll arrange payment and local delivery.

Question 9

Where are you, and when are you open?

Accepted Answer

We have two boutiques in Kigali. Kigali Heights: Ground Floor, KG 7 Ave (+250 789 907 149). CHIC Building: Ground Floor, KN 2 Ave (+250 780 258 353). Inzovu Mall: opening soon. Hours: Mon-Fri 9:00-20:00, Sat & Holidays 10:00-20:00, Sun 12:00-19:00, Umuganda 14:00-20:00. Email: info@samorybeauty.com.

Question 10

Are your products genuine?

Accepted Answer

Yes — all our products are 100% authentic.

Question 11

Can I return or exchange a product?

Accepted Answer

Yes, within our policy. Unopened, unused items in their original packaging can be returned or exchanged within a set window, with proof of purchase. See our Return & Exchanges policy for full details, including the time window, condition requirements, and items that can't be returned for hygiene reasons.

FAQS